Lake Country Premium Transport Privacy Policy

Lake Country Premium Transport — Privacy Policy v1.1

Effective Date: To be set before public launch

Lake Country Premium Transport, LLC (“LCPT,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, website visitors, and booking users.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and the choices available to you when you use our website, submit an inquiry, make a reservation, receive trip communications, or otherwise interact with LCPT.

1. Information We May Collect

Depending on how you interact with LCPT, we may collect the following categories of information.

Contact Information

  • Name

  • Email address

  • Telephone number

  • Billing contact information

Reservation and Trip Information

  • Pickup and drop-off locations

  • Reservation dates and times

  • Passenger count

  • Airline and flight information

  • Luggage details

  • Event or itinerary information

  • Special requests

  • Return-trip information

  • Driver or vehicle assignment information associated with your reservation

Payment and Transaction Information

LCPT may collect or receive information related to payment status, transaction amount, refunds, and payment confirmation.

Full payment-card details are generally processed by third-party payment providers and are not intended to be stored directly by LCPT unless specifically required by the payment service used.

Customer Preference and Service History

We may maintain information about prior trips, repeat-customer preferences, communications, service notes, and other information reasonably necessary to provide personalized and consistent transportation service.

Website and Booking Usage Information

When you use our website or online booking tools, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Referral source

  • Date and time of access

  • Booking-page activity

  • Cookie or similar technology data where applicable

2. How We Use Information

LCPT may use personal information to:

  • Process reservation requests

  • Review and confirm transportation availability

  • Provide transportation services

  • Communicate reservation confirmations and trip updates

  • Send reminders and driver or vehicle information

  • Process payments, refunds, and transaction records

  • Coordinate pickup, drop-off, flight, event, and itinerary details

  • Respond to questions and customer service requests

  • Maintain customer records and repeat-customer preferences

  • Improve our website, booking process, and service experience

  • Prevent fraud, misuse, or security issues

  • Maintain business, accounting, tax, insurance, and legal records

  • Comply with applicable laws, regulations, and legal obligations

3. SimplyBook.me as Booking Service Provider

LCPT uses SimplyBook.me to support online booking, scheduling, reservation management, and related customer communications.

SimplyBook.me acts as a service provider and supplier to LCPT and may process personal information on LCPT’s behalf in accordance with SimplyBook.me’s Privacy Policy and the applicable Data Processing Agreement.

Information entered into the SimplyBook.me booking system may therefore be processed and stored by SimplyBook.me as necessary to provide booking, scheduling, communication, payment-support, and related services.

Customers using the LCPT online booking system may also be subject to SimplyBook.me’s own applicable privacy and platform terms.

4. Transactional Communications

When you make a reservation or submit a transportation request, LCPT may contact you by email, text message, or telephone regarding that specific trip.

These communications may include:

  • Reservation confirmations

  • Payment confirmations

  • Pickup reminders

  • Driver or vehicle information

  • Schedule updates

  • Flight-related coordination

  • Changes to your reservation

  • Receipts

  • Service follow-up

These communications are considered part of providing the transportation service you requested.

5. Marketing Communications

LCPT may offer customers the opportunity to receive occasional news, service updates, promotions, referral information, or other marketing communications.

Where required, marketing communications will be sent only with appropriate consent.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the message or by contacting LCPT.

Unsubscribing from marketing messages will not prevent LCPT from sending transactional communications related to an active or past reservation.

6. How We Share Information

LCPT does not sell personal information to advertisers.

We may share personal information when reasonably necessary with service providers that support our operations, including:

  • SimplyBook.me and other online booking or scheduling providers

  • Payment processors

  • Website hosting and technology providers

  • Email and text-message communication providers

  • Accounting and financial service providers

  • Insurance providers

  • Legal or professional advisors

  • Analytics and security providers

  • Drivers or transportation personnel assigned to provide your service

These providers may receive only the information reasonably necessary to perform their role.

LCPT may also disclose information when required by law, court order, regulatory request, or when reasonably necessary to protect the safety, rights, property, or legal interests of LCPT, its customers, drivers, or others.

7. Payment Providers and Other Third Parties

LCPT may use third-party platforms to operate payment, communication, customer-management, analytics, or related business systems.

Information you provide through those systems may also be governed by the privacy and security terms of the applicable third-party provider.

LCPT selects service providers for legitimate business purposes but does not control every aspect of their independent data-processing practices.

8. Cookies and Analytics

Our website and booking platform may use cookies or similar technologies to support website functionality, remember preferences, measure website usage, improve performance, and understand how visitors interact with our services.

Some analytics or advertising technologies may be provided by third parties.

Where required by applicable law, users may be presented with cookie or consent controls.

9. Data Retention

LCPT retains personal information for as long as reasonably necessary to:

  • Provide transportation services

  • Maintain reservation and customer records

  • Resolve disputes or customer service matters

  • Support accounting, tax, and insurance requirements

  • Meet legal or regulatory obligations

  • Maintain appropriate business records

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, LCPT may delete, anonymize, or securely dispose of it.

10. Data Security

LCPT uses reasonable administrative, technical, and operational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, booking platform, payment system, electronic communication, or data-storage method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary email or text message unless specifically requested through an appropriate secure process.

11. Children’s Privacy

LCPT’s website and online booking services are not designed for independent use by children under 13.

We do not knowingly collect personal information directly from children under 13 through the website for marketing or account-creation purposes.

Transportation involving minors should be arranged by a parent, guardian, or other responsible adult unless LCPT has expressly agreed otherwise.

12. Your Choices and Requests

Subject to applicable law, you may contact LCPT to:

  • Ask what personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Update communication preferences

  • Unsubscribe from marketing communications

Some information may need to be retained for legal, accounting, insurance, security, dispute-resolution, or legitimate business purposes.

13. Third-Party Links

Our website or booking platform may contain links to third-party websites or services.

LCPT is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

Users should review the privacy policies of those third parties before providing personal information.

14. Changes to This Privacy Policy

LCPT may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or third-party platforms.

The updated version will be posted with a revised effective date.

15. Contact LCPT

Questions or requests regarding this Privacy Policy may be directed to:

Lake Country Premium Transport, LLC
Georgia’s Lake Country
Email: [Insert privacy/contact email before launch]
Website: [Insert final website URL before launch]